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In August I have the pleasure of presenting a series of breakfasts and workshops for International Customer Service Professionals (ICSP) in Brisbane (10th), Sydney (11th) & Melbourne (12th). The breakfast presentation will address the topic : How can Social Media … Continue reading →
Tell the world what you’re doing in 140 characters. Sounds pretty silly and not the type of tool that would be good for business! However, by allowing you to do just that, Twitter has become the fastest growing social networking … Continue reading →